1. Contract: By agreeing to work with us, the client agrees to the following terms & conditions.

2. Communication: Email will be our primary means of communication. Email allows multiple employees to see your conversation history so that everyone is on the same page. It also means that all information, questions, and changes are documented in writing, so there are never communication discrepancies. We respond to most emails within twenty-four (24) hours, with the exception of weekends. You will be contacted via text one (1) day before the party to make communication easier and more convenient as the party date draws nearer. By reaching out to us first, you consent to being emailed/called/ and/or texted from us. 

3. Deposit: We ask for a 50% deposit at the time of booking. You have twenty-four (24) hours from paying your deposit to receive a full refund of your booking deposit if you wish to cancel for any reason. All payments are non-refundable after the initial 24-hour period. Payments may be made through Zelle, Venmo, Cash App, Paypal, and/or Bank Transfer. A check is allowed for corporate companies upon request and must be provided in advance. 

4.  Balance: The total invoice balance must be paid, at MINIMUM, forty-eight (48) hours before your party. If your total amount is not paid at least forty-eight (48) hours before your party, we will cancel the booking and no refund will be issued for the initial deposit. Your total amount must be paid in advance so that Fairytale Wishes Entertainment may have the appropriate time to process your booking. Performers appreciate tips for a job well done, though tips are never expected. 

5. Additional Time: The client understands that a timely departure is necessary for the performer to safely commute to his or her next event. If you wish to add time to your event, please contact us via email before your party. If the client realizes they want the performer to stay longer than the booked time at the event, the client must speak to the performer or assistant (if assistant is present) at the party about the matter. Staying additional time is at the discretion of the Performer. If additional time is desired at the event, the performer must be paid an additional $30 per additional 15 minutes. This must be paid in cash before the additional time begins. If payment for the additional time is not collected, the performer will leave as planned. If a performer foresees that a party could run longer than expected, the performer or assistant (if assistant is present) may pull aside the client and discreetly ask if the parent would like the performer to stay longer. In this scenario, there will be no required payment from the client for additional time. 

6. Smoking: The costumes and property of Fairytale Wishes Entertainment are very valuable and will not be subject to smoke of any kind, which can damage the costume/performer. If a guest is seen smoking at your party, the client is expected to ensure that the guest stops immediately. If the performer feels uncomfortable due to smoking, they hold the right to end their visit early, with no refund provided to the client. 

7. Cancellations: When a client books with us, we hold the character/time/performer for them. Canceling causes our performers to lose pay for the time they have dedicated to your event and causes the company to turn away other clients who would not have canceled. We understand that sometimes cancellations are needed, and we will allow cancellations at any time. If the client needs to reschedule their event due to weather, unforeseen circumstances, or illness, the client may reschedule the event once, free of charge, as long as the rescheduling happens at least fourteen (14) days before the party. If the client wishes to reschedule less than fourteen (14) days before the party (or more than once) then the client will be subject to a 25% rescheduling fee. If the client is rescheduling less than seventy-two (72) hours from their party, there is a 50% rescheduling fee. If you cancel less than thirty-six (36) hours before your party, you will lose any payments made and we will not reschedule. You will have to make a new booking. You must email any changes, so that they are in writing. Please have an inclement weather plan for your event, if the event is outdoors. These rescheduling amounts apply to both an event in full and/or taking off a character from an event with multiple characters, as we still have to pay the person who was scheduled and taken off that close to time. 

8. Activities: All activity options are listed on the website and available upon request. Unless requested for alternative activity options, the performer(s) will perform the package activities listed under your party package.  A performer may alter activities if he/she sees the need during the party. If you wish the performer to never stray from their planned activity, it is the client's responsibility to make sure the children are actively listening and participating.

9. Changes to Party Start Time: When you book us, we do not need to know your party start time. We need to know your CHARACTER ARRIVAL TIME (usually about thirty (30) minutes into your party). Changes in party start time by request of the client will be accommodated at the discretion of the booking team and are based on availability. Any changes must be made more than forty-eight (48) hours from the party date.  

10.  Location: Proper accommodations will be provided by the client. In the event of inclement weather and the event is outdoors, it is the responsibility of the client to arrange for an indoor event. Water for each performer should be provided by the client. Activities may be affected depending on these conditions. Please have an inclement weather plan for your event. 

11.  Service Area: We service the Denver area and surrounding cities. Parties within twenty (20) miles of our HQ (located in Arvada) require no travel fee. Parties that are more than twenty-one (21) miles away will be subject to a travel surcharge, outlined in Section Twelve (12) below. For parties that are more than twenty (20) miles away from HQ, there is a one (1) hour minimum party requirement. 

12. Travel Fees: Mileage is based from the Fairytale Wishes Entertainment Headquarters at the zipcode, 80002. Mileage fees are as listed and will be added to your invoice: ​​

    • 1-20 miles: $0

    • 21-34 miles: $20 flat rate

    • 35-44 miles: $30 flat rate

    • 45-54 miles: $40 flat rate

    • 55-64 miles: $50 flat rate

                If you are located further than 65 miles, contact us directly to see if it’s possible to travel to your event and for travel fees.

1.  Allergies: The client must inform Fairytale Wishes Entertainment of any allergies to food or products such as nail polish, latex, acrylics, temporary tattoos, or face paints prior to the event or party. The client understands that Fairytale Wishes Entertainment is NOT responsible for any injuries or allergic reactions that occur at your event.

2.  Photo Release: On occasion, our assistants and performers may take photos at your party as a training or marketing tool. Any photos you publicly post to any of our social media pages and any photos taken are hereby signed as released to be used by Southern Belle Princess Parties for our website, social media, and promotional use. Photos are our biggest marketing tool online and it is expected for photos to be taken, however, if you would like your child to remain anonymous online, please let us know in advance. In this scenario, we will blur the faces of any child wishing to remain anonymous, if photos are posted onto our website and/or social media accounts. 

3.  Pets: All pets, with the exception of service animals, must be contained away from the party area. 

4.  Damage: We understand that accidents happen, however, the client may be held responsible for any damage deemed EXCESSIVE to costumes and property of Fairytale Wishes Entertainment during the client’s event. The cost to replace/repair damaged/broken costumes or materials will be billed to the client.

5.  Discipline and Non-Participation: The performer is responsible for the flow of the event and activities. The client is responsible for monitoring disruptive behavior and attending to any child who does not want to participate. If a child or guest at a party is being disruptive past a reasonable point, the performer has permission to change the party activities as needed, OR to ask an adult at the party to escort the disruptive behavior away from the activities.  

6.  Adults at the Event: We ask that the parent(s) or guardian(s) of the birthday child please stay for the duration of the party to attend to the possible needs of the children. Adults are welcome to stay and enjoy the performance, but we ask that onlookers keep the noise level to a minimum so the children do not get distracted and can adequately hear instructions from the performer. 

7.  Performer Preference: We do our best to cast every performer as accurately as possible. A client’s performer request is based on the availability of performer(s) and is NEVER guaranteed or promised. 

8.  Activities: Fairytale Wishes Entertainment purposefully plans plenty of activities and games so that the performer never runs out of things to do with the children. If the client has a request for the activity order preference they should make this known at least forty-eight (48) hours before the party. If no preference is given, it is up to the discretion of the performer to decide the activity order. All performers are trained to "read the room" and lead activities in the order they feel best suits the needs of their guests. The performer will do their best to complete all activities, however, if unforeseen circumstances do not allow all activities to be completed they may stay up to 10 minutes past the party end time to complete the activities at no additional cost. 

9.  Liability: The client agrees to hold and keep harmless Fairytale Wishes Entertainment and its performers from any and all property damages and/or bodily injury damage caused by the client or any/all guests. Fairytale Wishes Entertainment, nor any of its contractors or employees, are responsible for any damages that occur to any persons or properties for any client or company.

10.  Safety: Our performers are trained to keep the safety of your guests in mind at all times. If there is ever a situation where the performer(s) or assistant(s) feel unsafe, they may address the issue with the parent/guardian/client. If the issue is not resolved, the performer will leave. We hold the right to leave at any time due to safety concerns. This includes hostile language over texts and phone calls prior to the party. CHILDREN SHOULD NOT BE ALLOWED TO CLIMB OR HANG FROM THE CHARACTER OR ASSISTANT AT ANY TIME. If a child, or multiple children, are to punch, kick, hit, or do any physical harm to our performer(s) and/or assistant(s), the performer(s) and/or assistant(s)will leave your party and activities will not continue. If your party has a character assistant present, the assistant's role is to assist the character and NOT to control children/guests. 

11.  Your Event: Party details can always be found on your invoice and will be sent in an email confirmation at least three (3) days prior to your event.

12.  Breach: Any breach in this contract by the client automatically constitutes a cancellation of your party/event and any and all payments made to Fairytale Wishes Entertainment will be forfeited by the client. ​ 

13.  Our Guarantee to you in Unforeseen Circumstances: In the extremely rare event that the following incident occurs, we want you to know exactly how we will compensate you: 

• Tardiness:  We give our performers an extra 30 minutes or more driving time than they should need for every event, but traffic and other incidents can occur. As we travel to your party, we ask for your patience and will continue to give you ETA updates as we have them. We will always stay the full length of time that you have booked us for and will give you the following options to help amend the situation.

  • 15-30 Minutes Late: We will be sending your child a special card/note in the mail from their character, and the parent/guardian will receive a  10% off coupon for future bookings.

  • 30 - 60 Minutes Late: We will be refunding you 10% of the cost of your party, as an apology for this inconvenience. We will also be sending your child a special card/note in the mail from their character, and the parent/guardian will receive a 15% off coupon for future bookings.

  • 60 + Minutes Late: We will give you the option to cancel the party for a full refund and give you a free thirty (30) minute visit at a later date, OR we will continue to your party and will refund you 50% of the total amount you paid. We will also be sending your child a special card/note in the mail from their character, and the parent/guardian will receive a 20% off coupon for future bookings.

• A character called out: In the extremely unlikely event that we are unable to send the correct character to your party, we will make it right by offering you the choice of one of the following options:  

  • We will give a list of characters available for your party and allow you to choose one of them instead. In this instance your party will proceed as planned with the new character and the originally scheduled character will send your child a video wishing them a happy birthday as soon as possible, so that you may keep your planned party date. 

  • We will give you the option to cancel for a full refund and we will give you a free 30-minute party that can be scheduled at a future date. 

  • If an “additional character” is the one who cannot make it we will give you the option to choose someone else in their place OR we will refund you in full for the additional character and send you a video from that character wishing your child a happy birthday as early as possible.