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Frequently Asked Questions
How do I book with Fairytale Wishes?
Simply click here to be directed to our Booking page. Fill out the form with your information, the party's information, and choose the party package and character you'd like! Any additional information you provide can be helpful to create the perfect party for you and your child.
If you have any further questions about booking or our services, please email us at info@fairytalewishesentertainment.com.
What does the character do at my party/event?
It all depends on the party package you choose, which you can view here.
What does an assistant do at my party/event?
Assistants help to keep the party running smoothly by keeping track of time for the character, ensuring each activity has adequate enough time. Additionally, assistants help with the character's setup, cleanup, and is there to take photos as the party/event progresses. If you are to have questions during the party/event, they are there to answer them, as to not interrupt the character.
Will an assistant be at every party?
Assistants are at most parties, but there may be times that they are unavailable. If this is the case, our performers are more than equipped to run a party solo and keeping it running smoothly!
How much space do I need for my party/event?
It depends on the party package. Generally, we need just enough space for the kids to be able to fit in a room comfortably wit hthe character. For any party package that is an hour or longer, we need enough room for kids to be able to stand up and play games without bumping into each other, and to sit in a circle without it being cramped. If you book a package that includes glitter makeover, it is recommended to provide a place for the character to do that (such as a table), but it is not a requirement.
How many children can I have at my party?
For one character, it is best if there are 20 or less children at your party/event, as to not overwhelm the performer, and to ensure that each child gets adequate quality time with the character. We do require you to list how many children (aged 13 and under) are planning to be in attendance, when you book. If this number changes, please give us 48 hours or more notice ahead of time by emailing us at info@fairytalewishesentertainment.com.
Am I required to put down a deposit?
Yes, as your deposit reserves that timeslot on the day of your party/event. We require 50% of the payment at the time of booking. The remaining balance of the party package will be required 48 hours before the day of the party/event.
For further information on deposits and balance, please review Sections 3 and 4 in our Terms and Conditions.
What if I need to cancel/reschedule?
You are able to cancel at any time, however, you will forfeit your deposit. If you cancel more than 14 days out from the initial party/event date, we will refund you any other payment you may have made (this does not include your deposit). If you would like to reschedule, you will be able to, free of charge, 14 or more days before the initial party/event date.
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For in-depth information on cancellations and rescheduling, please review Section 7 in our Terms and Conditions.
Do I need to prepare anything?
Not at all! We come equipped with all of the supplies necessary for the package you booked. However, please remember that we are an entertainment company. We do not provide party decorations, dress-up clothes, catering, or anything not explicitly stated within your party package. ​
The only thing we would recommend you do in preparation for your child's party/event is to notify them ahead of time that a princess will be in attendance. Many children get overwhelmed and shy when they meet their favorite characters, so to give them the best chance of having the most magical time during the character's visit, it is best that they are not surprised upon the arrival of the character.
Not finding the answer to your question?
Please read through our Terms and Conditions.
If you still have further questions, please direct them to info@fairytalewishesentertainment.com